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Collection Development and Management Manual 2016 CSULB

Policy and procedures on collection development and management at CSULB

Appendix B: Notification of Missing Items

When physical materials that have been checked out to patrons are declared MISSING (not just “SEARCHING,” see New/Missing under Elements), that patron typically will pay a fee for replacement of the item(s), and the library receives these funds for purchasing replacements. This appendix describes the procedures for making replacement decisions, regardless of whether a patron is charged.

Goals: To replace the most-used missing items as quickly as possible, and to alert Library Faculty.

Background: For many years, replacement decisions fell under the purview of both Technical Services and Library Faculty, depending on the age, condition, and popularity of the missing title and available funds. In general, if the missing title was the most recent edition, and it was highly circulated (10+ times in past year)—criteria usually met only by Reserve books—they were automatically replaced by Technical Services. Other missing items were placed into a database for Library Faculty to review, through software known as “LCRM.” This home-grown software died about 2012, and was not replaced. At the same time, book replacement funds declined. Thus, few missing items were replaced other than those on Reserve.

Current Procedure: 

  • Item status is changed to SEARCHING by Access Services or Technical Services Staff when a patron or staff discovers that an item is not on the shelf where it should be housed.

  • Active reserve items or faculty copies are replaced as soon as it is determined that they are missing.

  • For other items, each month the Database & Online Access Coordinator will create a list of all SEARCHING items (s), sorted by location, then call#, and forward the list to Access Services.

  • Access Services will perform the first search for the items. The status of found items will be changed to “AVAILABLE,” and the status of items not found will be changed to “MISSING.”

  • Shelving will perform a second search of “MISSING” items.

  • After second search, a list of “MISSING” items will be put bi-monthly on the X/shared drive under MISSING/FOR REVIEW, with circulation data. Library Faculty will have a month to determine if an item needs to be replaced. Items not replaced will be withdrawn. The list will be kept for a year.

  • Lost items that are paid by patrons are designated as LOST/PAID and suppressed from public view. Access Services will create a list of these items on the first of each month and notify Technical Services. Technical Services will replace any title that circulated more than three times in the last fiscal year and/or year to date. Items with less circulation will be added to the bi-monthly MISSING/FOR REVIEW list.

Funding, Materials Acquired, Replacement Decision

Funding: Funds collected by the University for missing items are allocated to the 0012D Hegis fund known as the Replacement Trust Fund. The funds vary from year to year. If requested replacement items exceed this funding, the CDO informs the Library Faculty who have the option of purchasing the items through their discipline Hegis funds, or the CDO may purchase them through 0020.

Materials Acquired: Items that have been declared MISSING. Generally, if there is a more recent edition of a title than the one missing, the more recent edition is purchased, unless the Library Faculty member decides otherwise.

The Library Faculty use a variety of ways to build a library collection that meets the academic, scholarly and leisure reading needs of the CSULB community.

  • Choice Reviews Online

    • In addition to reviews, check out:

      • The annual Outstanding Academic Titles list

      • Bibliographic Essays (look issue by issue; not searchable)

      • Hot Topics

  • The Chronicle of Higher Education

  • Professional organizations (e.g., American Psychological Association)

  • Libraries with specialty collections  (e.g., Pitts Theology Library – Emory University) 

  • Book reviews in scholarly journals

  • Publishing companies’ web sites and catalogs

  • BeachReach/ILL requests, located on the shared files.

  • New academic programs (e.g., Disability Studies)

  • Faculty requests that serve their curriculum and/or research needs (faculty requests have a very high priority)

  • Library Faculty colleagues in related disciplines. Sharing collection development needs can help identify collection gaps or areas of shared purchasing (e.g. Several librarians with departments in the College of Health and Human Services got together and identified collection gaps, such as program review materials, the treatment of the mentally ill in the criminal justice system, the school-to-prison pipeline). 

Background: The Online Remote Collections Access (ORCA) is an automated storage and retrieval system that was inaugurated in fall 2008 at the completion of a Library building remodel, which included a reduction in the Library’s square footage consequent to a reallocation of the east wing of the physical building to be repurposed as the Academic Services Building.  See: “Efficiency is Key to New University Library Storage System.”  Inside CSULB 2009-01-30:

 Goals: The main goal of the ORCA is to house Library materials which:

  • Do not have a high circulation;

  • Are non-current serials other than annuals;

  • Are most subject to damage, mutilation, and/or theft;

  • Are in less current physical formats for which the Library still has playback equipment (e.g., VHS tapes);

Scope: Guidelines for relocation of materials to the ORCA are:


  • Print issues of journals and magazines approximately two (2) years and older are moved to ORCA; this does not include annuals, or serials which are issued in alternate years or less frequently and housed in the General Collection stacks. Microform periodicals are normally housed in the Microforms area.

  • Paper issues of serial backrun titles that are also held in other formats (such as online or microform) should be reviewed, taking special care to retain paper issues that are of artifactual value or essential to meet research needs.

  • “Scanty” serial holdings, serial runs that have ceased publication, and those no longer received by the library.

Books and Other Monograph                        

  • Books with no record of circulation or other evidence of having been consulted (browsed) in the last ten (10) years. Note: Sets are kept together whether in ORCA or the stacks regardless of circulation of individual volumes.

  • Original materials which were published before 1860.This does not include reprints or new editions of materials originally published before 1860, thus copies of texts by Shakespeare, Isaac Newton, and the Bible, etc., stay in the stacks as long as they have circulated. Coordinate with Special Collections Library Faculty member before making a decision.

  • Materials at high risk for theft or mutilation.

Government Documents: Selected, per the Government Documents Guidelines

Indexes which have ceased publication or been cancelled: Shall be placed in ORCA unless determined by Library Faculty member to still be of use. In that case consideration should be given to shelving them on the Index & Abstracts Wall (currently 2nd floor).

Special Collections & University Archives Materials: Selected materials may be included as determined by Special Collections Librarian & University Archivist.

Responsibility: All Library Faculty and designated members of the Library’s staff may recommend materials to be housed in the ORCA, or in certain circumstances to be removed from the ORCA either for re-housing in the open stacks or for removal (de-acquisition) from the collections.

Appendix F: Sample Congratulations Letter

Dear [Honorific Surname]:

Congratulations on being selected as the winner of this year's [Name of Award] Award.                                        

In recognition of this honor the Library would like to buy a book, DVD, or CD that will bear a bookplate with your name.  It may be something which has informed, inspired, or amused you, anything really.

If you have a title you wish to recommend we'd love to hear from you. We would like your selection to be something you want to share with CSULB's students today and in the future. If you would like to see if the Library already owns a particular item, please check the Library's catalog COAST .

If you would like suggestions, please contact the Library Faculty member for your department, [name], at [e-dress] or x5-####.

Early in the fall semester, we hope to publicize your choice, and those of the other Award winners, on our web site and in an e-mail "Campus Community Update."

Dean Roman Kochan and the Library's faculty and staff send our best wishes.

[Signed by Award Recognition designee, their title], on behalf of the Library

[cc: appropriate Library Faculty member]

Background: When departments propose new programs, they must justify them to the University Resources Council (URC), the Academic Senate, University Administration and the Chancellor’s Office. The University has a template that departments use to propose new programs. Until about 2010 the Library had very little input into the process. After that, departments were required to “Include a report written in consultation with the campus librarian which indicates any necessary library resources not available through the CSU library system. Indicate the commitment of the campus to purchase these additional resources.”

That requirement was revised in 2015 and has been approved by the URC and submitted to the Academic Senate. The new requirement states: “Include a report written by the Library Faculty member for the relevant department, in consultation with the proposing department, which assesses any additional library resources needed to support the new program. Indicate the commitment of the campus to purchase these additional resources.” The principal change is that the report must be written by the Library Faculty member, not the department.

In preparing this report, Library Faculty are asked to use the attached template, unless the new program is a minor for an existing major and the Library Faculty member does not think that new resources are needed.

A template to use for new program proposals is found in "X:\Library Faculty Committees\CDMC\CDMC Documents"

At least every two years, and every year in tight budget times, Library Faculty subject specialists and other selectors should review their serial subscriptions and the databases they are responsible for to determine their relevance to the curriculum, for faculty research, and their usage in comparison to their cost.

Responsibility: For electronic subscriptions, the CDO will supply spreadsheets with formulas and date including usage statistics, the journal subscription cost, the copyright cost per article, to calculate the cost effectiveness of subscription vs. interlibrary loan. For print subscriptions and standing orders, the CDO will supply a list of titles, and cost. To prevent paying twice for subscriptions, Library Faculty and other selectors will check availability in other library sources and include information in spreadsheet. 

Procedure: After reviewing and completing the spreadsheet, Library Faculty and other selector will review potential cancelations with colleagues in related disciplines and departmental faculty before making a preliminary determination of whether the subscription should be renewed or canceled. 

Timing: According to the Collection Development Calendar, the CDO will supply the data by April 15, and the review should be completed by May 15.


Library Assignments, sortable by Name, HEGIS, and LC Call Number are located at: X:> Library Faculty Committees > CDMC >CDMC Documents >LC Hegis Files This file is maintained by library management.

Library Assignments, and department contacts are located at: X > Library Faculty Committees > CDMC > CDMC Documents > Librarian Assignment Sheet. This file is maintained by library management.

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