Frequently Asked Questions
Do I need a library card?
A CSULB i.d. serves as your library card. CCPE (or your department) will send or mail you an id card (with the logo in place of your picture). You need the card itself to borrow books from other CSU libraries. You also need a Library Password to use most of CSULB Library's online resources. If you do not have a CSULB i.d., the Library can issue a card if you are listed on the Distance Learning roster.
Where else might I access these databases?
At most other CSU libraries, you can use the databases they purchase for their students, some of which will be the same as those available through CSULB. Some databases are available at community colleges and at public libraries.
Will you send the book to me?
If the CSULB Library owns the book you need, we can send it to you. Exceptions are materials that do not circulate, such as reference books, material from Special Collections, media, and reserve materials. Complete the appropriate BeachReach Interlibrary loan form to request a book. Distance learners need to indicate their status every time they make an ILLiad request by noting answering YES to the question on each form "Are you are distance learner?" Books will be mailed free of charge; however you must pay return postage. If you need a book not owned by CSULB, it may be faster to request it through your nearest public library or CSU library.
What if I need a copy of a journal article?
Use the free CSULB Library BeachReach interlibrary loan service. You will not have to return the article. Distance learners need to indicate their status every time they make a BeachReach request by noting answering YES to the question on each form "Are you are distance learner?"
What are my borrowing privileges at the other State University Libraries?
With your current i.d. card, you have borrowing privileges at over 20 other California State University libraries. See Agreement on Library Support for CSU Distance Learning Courses.
How do I get reference assistance?
Librarians are available for help by phone or e-mail.
Where can I get more information about Distance Education courses?
Connect to the College of Continuing and Professional Education or phone them at 800/963-2250.
Delivery Options for Distance Learners
Distance learners should request materials (books, articles, conference proceedings, etc.) not available at CSULB using ILLiad Interlibrary Services, with these cautions:
- Complete the appropriate BeachReach Interlibrary loan form. Distance learners need to indicate their status every time they make a BeachReach request by noting answering YES to the question on each form "Are you are distance learner?"
- As a special service to distance learners, the CSULB Library will send through snail mail any materials (including those owned by CSULB) that can not be delivered electronically (this generally applies to books).
- For books, the date due and the return address will be provided you when you receive the book. You are responsible for the payment of return postage.
- If available electronically, journal articles will be emailed to you. If no electronic copy is available, a photocopy will be sent to you by first class mail.
- If the library owns the item you request and it is on the shelf, it should arrive in less than a week.
- Items that must be requested from other libraries will take longer than CSULB owned materials.
- Check COAST to see if CSULB Library owns the item you want.
- Check on the progress of your request by logging in to BeachReach Interlibrary Services and "Review Status of Requests and Retrieve Electronically Delivered Items".