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Qualtrics: Getting Help & Tutorials

Qualtrics is a powerful online survey tool that allows one to build surveys, distribute surveys and analyze responses from one convenient online location! It's available to all faculty, staff and students at CSULB.

Qualtrics Tech Support

Qualtricians Are There For You

Our CSULB subscription includes Qualtrics support for all users and access to the Qualtrics online survey tools.

  Email Qualtrics at

1-800-340-9194  for user support (Mon - Fri from 9am-8pm EST)

Direct email support questions can be sent to Qualtrics Technical Support.

Contact the ATS Software Depot team regarding the CSULB Qualtrics license.

Webinar Tutorials

Training Videos - Learn Qualtrics in 5 Steps

* NOTE - Video tutorials work better with Firefox.

  1. Basic Training

    Estimated Time: 30 Minutes

    Learn the basics of creating, distributing, and viewing results for your first survey, all in about 30 minutes. After this video tutorial, you’ll have everything you need to get started in Qualtrics. Watch Now. (Time breakdown)

  2. Basic Survey Building Activity

    Estimated Time: 40 Minutes

    Get your feet wet and build your first survey. You’ll have a chance to practice all the concepts covered in the Basic Training tutorial in this step-by-step survey build. Click here to start building.

  3. Best Practices

    Estimated Time: 5 Minutes

    Accurate survey results require well-designed questions. In this short tutorial, you’ll learn some basic tips for writing better questions. Watch Now. (Time breakdown)

  4. Advanced Editing

    Estimated Time: 25 Minutes

    Enhance your Qualtrics skills with this advanced editing tutorial. You’ll learn how to customize the survey experience for your participants and harness the advanced features available only in Qualtrics. Watch Now. (Time breakdown)

  5. Advanced Survey Building Activity

    Estimated Time: 40 Minutes

    Hone your Qualtrics skills with this advanced survey building activity. Here, you’ll take a basic survey and add a variety of enhancements to customize the survey experience for your participants. Click here to start building


Webinars on Specific Topics

Even More Help!

Find additional help directly from Qualtrics!

Qualtrics Homepage

Qualtrics Tips and Tricks

Visit the Qualtrics University Homepage for more videos, tutorials, and support.

Download the Complete Research Suite guidebook.

Test your Qualtrics knowledge with University Quizzes.

Browse the FAQs page.