OneSearch with CSU+ is now the primary path to request most interlibrary loan (ILL) materials.
Please use CSU+ to request Books, Book Chapters, and Journal Articles that CSULB does not have available physically or electronically.
BeachReach is still available when CSU+ does not have the materials you want.
Frequently Asked Questions
Q: The University Library has a copy of the journal/book I need an article from. Can I still place a request for a digital version?
A: Yes! Right now, we are filling PDF requests even if a physical copy is available in our library.
Q: Can I request a whole eBook?
A: No, you cannot request a full copy of an electronic book. Doing so would be in breach of copyright restrictions. You can request no more than TWO chapters of any given book (physical or digital). Any requests for whole eBooks will be cancelled.
The screenshot above shows the ILL request link. I've circled it in red.
In all Situations, once you have made a request, you will get an email to your CSULB email when your item is available. PDFs of articles and book chapters live in your Library Account. CSULB Library Homepage > Services (at very top) > My Library Account. Physical items can be picked up at Circulation - the long desk to the Left when you walk into the Library's main doors.
To check on your requests, start at the CSULB Library Homepage. Under Services, select My Library Account.
The screenshot above shows the Services dropdown menu at the top and near the left-side of the library homepage. My Library Account is a dropdown choice from Services. I circled Services and My Library Account in red. You can now also link to BeachReach requests from your Library Account.
The screenshot above shows an example of a CSU+ interlibrary loan request link that reads: "Request this item from other libraries". I have circled it in red.
The screenshot below shows the options and the button. I've put a green checkmark next to the button to indicate where it is.
NOTE: The example tells us the delivery estimate is within 24 hours. These times are always estimates. CSULB Interlibrary Loan staff are real people who work diligently to access, retrieve, and deliver the items we request from other libraries. Finding and processing these materials takes time. Please have patience as your request is fulfilled. Please contact ILL if you have questions.
The screenshot above shows a request for an electronic copy. That means a PDF in most cases. This could be an article in a journal, newspaper, or magazine. Physical book requests will have similarly simple forms.
The screenshot above shows the detailed form for book chapters, with the areas to fill out indicated by a red vertical line with dots at both ends. I added a note on the picture: Book Chapter Request: You can often find the chapter titles and page numbers in the description of the book within its OneSearch catalog entry. You can also try looking through the book on Amazon.com's "Look Inside" feature of Google Books to see chapter titles and page numbers.
6.) Once you have made the request, you can track it in your My Library Account. This is also where CSU+ PDF requests will be delivered.
The screenshot above shows a book chapter request listed inside My Library Account. It shows the PDF delivery date; the download button is on the far-right. I have circled My Account in red.
If you have any questions about your request, or your request has been rejected and you'd like to know why, please contact ILL.
Sometimes OneSearch will not have a record of the item you want. However, please search OneSearch thoroughly before filling out a blank CSU+ request.
It is best to go through the process as follows:
There is one situation where you may go directly to a CSU+ Blank Request Form:
To go to the blank form from the Library Home Page:
BeachReach is used when CSU+ does not have access to the materials you are requesting. As CSU+ has become more robust, with many more book, book chapter and article items, BeachReach is now mainly used for items that are not in OneSearch that are specialty media, such as DVDs, Scripts, Music Sheets, etc.
You may see a BeachReach request offered in the OneSearch record for the item.
If OneSearch does not have a record of the item
AND your item is NOT a book, book chapter or article
fill out a blank BeachReach form. The Interlibrary Loan staff will do their best to get the materials for you.
Active CSULB students, faculty, and staff each have a BeachReach account where you request items. This account is also where you retrieve electronic documents, usually PDFs.
Access your BeachReach account using your Single Signon
If you are looking for a Book, Book Chapter or Article, please use the CSU+ link first, as explained above.
If you find an item that does not offer access through CSU+, you can select the link that reads “Request from BeachReach”. Selecting this link will direct you to your BeachReach account (Single Signon will be required) and the process should automatically fill in a large portion of your request.
If you are looking for a Book, Book Chapter or Article, please use CSU+, explained above.
Sign into your BeachReach Account. You will see all of the request options on the LEFT.
The screenshot below shows the request options list on the left. I've circled these options in red.
As noted, BeachReach is now used for items not available through CSU+. In BeachReach, to request items such as DVDs, Scripts, and Music Sheets, please select "Book or Media."
Using the BeachReach Blank Form
Generally, the more information you provide the better. Double check your requests to make sure the information is correct. Search Google to find information about the item you seek.
Providing as much information as you have will help ILL to process the request and get the material to you faster.
You can also use the “Note” field on the form to add information about your item, or ask questions. Real people read this form.
Your Library Account now links to your BeachReach account (See Track & Download above). However, you can still get to your BeachReach Account directly:
Login to your BeachReach Account to access information about your BeachReach requests.
Above is a screenshot of the View Items area of your BeachReach Account. The Electronically Received Articles link is on the left. I have pointed a red arrow at the link.
A: When the item is available in our online library, stacks, or storage.
Understanding if your CSULB library has access to an article or book chapter can, at times, be visually complicated.
Below is an example of when NOT to make an ILL request, even if the "Get It" button or link is present:
Please notice the following elements in the screenshot above:
1.) This article was published in 2019 in the journal Langmuir. The article is in volume 35, issue 16 of Langmuir. I have underlined this information in red.
2a.) Beneath this information reads "Full text availability", with the link "American Chemical Society Journals (ACS)".
2b.) Under that access point link, it reads, "Available from 1996 volume: 12 issue: 1."
2c.) When you select the American Chemical Society Journals (ACS) link, it will recognize that you are coming from the CSULB library website and allow you to access all of Langmuir from 1996.
3.) HOWEVER! Beneath this link, there is a "Get It" button to use CSU+ to interlibrary loan the same PDF.
A: Our resources come from thousands of different publishers and vendors.
Access to CSULB library materials is not free. Part of student tuition goes to pay for library resources, and the rest comes from campus and CSU funding. We have millions of items for you to access, and OneSearch is a program that tries to integrate all of these resources into one place. Unlike Google, our access requires many layers of security because of the cost of the items.